Restaurant Chain Automation
Automated review management, booking confirmations, loyalty campaigns, and weekly reporting across 12 restaurant locations for TasteBD. The system replaced 15 hours of weekly manual work and drove a 300% increase in online reviews.
Project Overview
TasteBD Restaurant Group
Food & Hospitality
Automation
3 weeks
The Challenge
TasteBD was managing reviews, bookings, and promotions manually across 12 locations. Google Business reviews went unanswered for weeks, booking confirmations were inconsistent, loyalty customers received no follow-up communication, and the operations manager spent 15+ hours every week compiling performance reports from spreadsheets. The manual approach could not scale and was hurting their online reputation.
The Solution
I built a suite of n8n automation workflows tailored to multi-location restaurant operations: automated review monitoring and response templates for Google Business across all 12 locations, instant WhatsApp booking confirmations with location-specific details, Mailchimp-powered loyalty email sequences triggered by visit frequency, and automated weekly performance reports aggregating data from all locations into a single dashboard delivered every Monday morning.
The Result
Online reviews increased by 300% as every review now gets a timely, personalized response. Repeat visits grew by 28% thanks to the loyalty email sequences. The operations manager saves 15 hours per week with automated reporting, and all 12 locations now operate with consistent customer communication standards.
Key Results
+300%
Review Growth
+28%
Repeat Visits
15/wk
Hours Saved
12
Locations Covered
Managing 12 locations used to mean drowning in spreadsheets and missed reviews. DigiTitan AI automated everything — now our reviews are up 300%, customers get instant confirmations, and I get my weekends back.
Kamal Hossain
Operations Director, TasteBD Restaurant Group